Return & Exchange Policy

 

WE ARE DETERMINED TO LEAVE ALL OF OUR CUSTOMERS 100% SATISFIED. THEREFORE, IF YOU ARE UNSATISFIED WITH ANY ITEMS THAT YOU PURCHASED, SEND IT BACK FOR A COMPLETE REFUND. Customers may return any unused, unworn items, with tags attached. Items must be returned within 15 days of the original delivery date. An Online Return Request must be submitted and the return package must include the original invoice to receive online credit.

Return Policy

 

  •  ALL CUSTOMERS HAVE 15 DAYS TO RETURN RETURNABLE ITEMS FROM THE DATE OF PURCHASE. WE DO NOT REFUND SHIPPING.
  • Please file a Return Request 
  •  ALL RETURNED ITEMS MUST HAVE TAGS ON THEM AND MUST NOT APPEAR TO HAVE BEEN WASHED, WORN OR ALTERED.
  • ALL  INTIMATES, SWIMWEAR, JEWELRY, ACCESSORIES, AND CLEARANCE PURCHASES ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED UNLESS THEY WERE SENT DAMAGED.
  •  CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING FEES $6.00 TO RE-SHIP ANY ITEM(S) CONSIDER TO BE FINAL SALE.
  • CREDIT FOR YOUR RETURN MERCHANDISE WILL BE PROCESSED ONCE PRODUCT IS RECEIVED AT OUR WAREHOUSE. PLEASE ALLOW 2-3 WEEKS FOR RETURN PROCESSING AND 1-2 BILLING CYCLES TO APPEAR ON YOUR CREDIT CARD.

 

    WE CANNOT GUARANTEE AN ITEM WILL STILL BE IN STOCK BY THE TIME WE RECEIVE YOUR RETURN. WE RECOMMEND YOU PURCHASE THE ITEM YOU WISH TO EXCHANGE AND SEND BACK THE ORIGINAL ITEM WITHIN THE TIME ALLOWED. (14 DAYS)

    •  THE SOLES/BOTTOM OF SHOES MUST BE UNMARKED AND CLEAN IN BRAND NEW CONDITION.
    •  SHOES MUST BE RETURNED WITH THEIR ORIGINAL SHOE BOX. PLEASE PACK THE SHOE BOX INSIDE ANOTHER BOX AS THE ORIGINAL SHOE BOX MUST BE RETURNED UNDAMAGED AND POSTAGE-FREE.
    • GIFT CARDS CAN NOT BE RETURNED OR REFUNDED. GIFT WRAP FEES ARE NON-REFUNDABLE.

    **ALL INTERNATIONAL ORDERS WILL INCLUDE A TRACKING NUMBER, YOU WILL ONLY BE ABLE TO TRACK IT WHILE IN THE US. ONCE YOUR PACKAGE LEAVES THE US, YOU WILL NOT SEE ANY ADDITIONAL TRACKING INFORMATION.**

    • Cash on Delivery (COD) is Not Available for international.
    • INTERNATIONAL ORDERS: INTERNATIONAL ORDERS, ARE SHIPPED THROUGH USPS INTERNATIONAL MAIL. ORDERS USUALLY ARRIVE BETWEEN 2 TO 3 WEEKS AFTER DEPARTURE FROM OUR WAREHOUSE. ALTHOUGH, IF CUSTOMS HOLDS THE ORDER IT MAY TAKE LONGER.
    • WE HAVE NO CONTROL OVER THE POSTAL SERVICE SYSTEMS AND ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES DURING TRANSIT.

    PLEASE NOTE THAT CUSTOMS FEES AND ANY TAXES ASSOCIATED WITH YOUR PURCHASE ARE THE RESPONSIBILITY OF THE CUSTOMER.

     

    WE DON'T RETURN INTERNATIONAL ORDERS. ALL SALES ARE FINAL SALES.

    TO RETURN BY MAIL:

    PLEASE NOTE THAT ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION WITH TAGS ATTACHED.

    BE SURE TO INCLUDE YOUR ORIGINAL PACKING SLIP WITH YOUR RETURN. IF YOU CAN'T SEND THE PACKING SLIP, JUST INCLUDE YOUR ORDER NUMBER, BILLING NAME & ADDRESS, AND RETURN REASON. PLEASE FILL OUT THE RETURN FORM WITH YOUR RETURN TO INDICATE THE ITEMS THAT IS BEING RETURNED.

    IF YOU NEED FURTHER ASSISTANCE WITH RETURNS OR HAVE ADDITIONAL QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US AT SALES@SPOILEDMEROTTEN.COM

    BETWEEN 9:00AM - 5:00PM

    Return Address:
    Returns Department

    2032 Heather Ln

    Slidell La 70461